Privacy Policy

Last updated: October 9, 2025

1. Introduction

GetApi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API gateway service. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information from and about users of our service:

2.1 Personal Information

  • Name and email address (required for account creation)
  • Billing information (payment method, billing address)
  • Company name and website (optional)
  • Phone number (optional)

2.2 Usage Data

  • API requests (endpoints, timestamps, response codes)
  • API keys and authentication tokens
  • Usage metrics (request counts, data transferred, tokens processed)
  • Error logs and debugging information

2.3 Technical Data

  • IP addresses and geolocation data
  • Browser type and version
  • Device information and operating system
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our API gateway services
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • Billing: To process payments and manage subscriptions
  • Usage Analytics: To monitor usage patterns, optimize performance, and detect fraud or abuse
  • Communication: To send service updates, technical notices, and security alerts
  • Compliance: To comply with legal obligations and enforce our Terms of Service
  • Improvements: To develop new features and enhance user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Third-Party AI Providers: When you make API requests, necessary data is forwarded to the relevant AI service provider
  • Payment Processors: Payment information is shared with our payment processing partners (e.g., Razorpay, Stripe)
  • Service Providers: We may share data with trusted vendors who assist in operating our service (hosting, analytics, support)
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • Security and Fraud Prevention: To protect our rights, safety, and property

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

  • Account Data: Retained while your account is active and for up to 90 days after deletion
  • Usage Logs: Retained for 12 months for analytics and troubleshooting
  • Billing Records: Retained for 7 years to comply with tax and accounting regulations
  • API Request Data: Retained for 90 days for debugging and analytics

6. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication and authorization mechanisms
  • Regular security audits and vulnerability assessments
  • Access controls and monitoring of system activity
  • Employee training on data protection best practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us at privacy@getapi.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain user sessions and authentication
  • Remember user preferences and settings
  • Analyze usage patterns and improve our service
  • Provide security features and fraud detection

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.

9. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party AI providers. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

13. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing includes consent, contract performance, legal obligations, and legitimate interests. You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. The "Last updated" date at the top of this policy indicates when it was last revised. Your continued use of the service after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: