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Frequently Asked Questions
How quickly will I get a response?
We typically respond to all inquiries within 24 hours during business days. Technical support requests are prioritized based on severity.
Do you offer phone support?
Currently, we provide support via email and our contact form. Enterprise customers have access to dedicated support channels including phone support.
Where can I find technical documentation?
Our comprehensive documentation is available at our Docs page, including API references, integration guides, and code examples.
Support Hours
Our support team is available Monday through Friday, 9:00 AM - 6:00 PM (EST).
We monitor critical issues 24/7 for enterprise customers.
Emergency support available for production outages affecting paid accounts.